Turn off the circuit breakers one at a time to see if the noise stops. Try a battery operated radio to see if the interference is coming in from the AC line, through the air or both. Try to eliminate the interference at its source. Please move the radio away from these devices and check if you still have issues. Smoke detectors that run on AC (battery operated is OK) Blinking bulbs of all kinds, such as Christmas lights Outdoor lights that turn on automatically The following are possible sources of interference. Follow these steps to avoid noise interference. If you are getting a lot of interference using your Tivoli radio, there are a few things to think about before considering an additional antenna or service. If you are using more than two speakers, make sure all Left and Right speakers are set up in pairs (for example, do not have 2 Lefts and 1 Right). If you are using two speakers, confirm the volume levels are the same and that they are both set to Stereo or Left/Right if you are listening to them as a stereo pair. If you are using only one speaker, verify that the speaker is set to Stereo. To check balance, open the Tivoli App, select Group and select Speakers. THE MUSIC SOUNDS UNBALANCED THROUGH MY SPEAKER If that does not work, perform a factory reset (hold down the Setup and Party Mode buttons for 3 seconds) and repeat the setup process for the speaker. If the network is still active, try turning off the speaker and turning it back on. Check to make sure the network is still active. Your speaker is having trouble connecting to a network it was previously set up for. Refer to the setup directions in either the Quick Setup Guide or the Online Manual. Your speaker has not been set up for a wireless network and it is in setup mode.
TIVOLI AUDIO RADIO SILENZ BLUETOOTH
Refer to the Bluetooth pairing directions in either the Quick Setup Guide or the Online Manual. Your speaker is in Bluetooth pairing mode. If it is still non-responsive, remove the power source (either battery or adapter) and then re-connect the power source. The speaker has now been restored to factory default settings. Hold the Setup and Party Mode buttons on the speaker at the same time for 3 seconds. Pause and then play your audio source, as your wireless network may have had issues affecting all of your devices. Make sure nothing is touching the top of your Cube/Orb on the touch-sensitive area that may be pausing the system. Make sure it is turned on and try raising the volume. Next check the media volume on your phone. You can also check the volume on the Tivoli App. Increase the volume on your Cube/Orb using the + and – volume buttons located on the back of the unit. MY CUBE/ORB IS ON AND CONNECTED BUT NO SOUND IS COMING FROM THE SYSTEM Refer to the Spotify Connect guide that accompanies your speaker for more information, as well as your Cube/Orb Quick Setup Guide and Online Manual. Select name of the master speaker of your Tivoli Cube/Orb/Group and the sound will switch to the Tivoli system. While playing a song, at the bottom of the App, click where it says “Available Devices”. I’M PLAYING SPOTIFY, BUT THE SPEAKER IS COMING THROUGH MY PHONE If you are using a Spotify Premium account, make sure the speaker is connected to your Wireless Network, and restart your Spotify App. For more information, refer to the Spotify Connect guide that accompanies your speaker or visit. I’M PLAYING SPOTIFY, BUT I CANNOT SEE WHERE IT SAYS “AVAILABLE DEVICES”ĪT THE BOTTOM OF THE APP Make sure you are using a Spotify Premium account. If green LED is flashing, refer to Troubleshooting tip #1 or #2. Restart the App and once the LED on speaker is solid green again, look for the speaker again in the “Play New” window. Power off the unit by holding down the power button on the back of the unit until the LED turns red, then press the power button again to turn the speaker on. Make sure the LED in the back of the speaker is a solid green color. I HAVE SET UP THE SPEAKERS, BUT I CAN’T FIND THE CUBE/ORB LISTED IN THE APP If you want to hear the music on more than one speaker, use the Bluetooth over WiFi feature. Pair your media device via Bluetooth to your desired Cube/Orb. Not a problem! Set your Cube/Orb to Bluetooth mode. I DON’T SEE APPLE MUSIC OR GOOGLE PLAY LISTED IN THE APP You should be able to see the Wireless Network now. Close the Tivoli Audio App and then re-open the App. Make sure your device is connected to your Wireless Network. Verify that your WiFi band is set to the standard 2.4GHz.
Make sure your Wireless Access Point or Wireless Router is powered on and connected to the internet.
I CAN’T FIND MY WIRELESS NETWORK (WIFI) LISTED IN THE TIVOLI APP
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